Commonly asked questions:
Who is Gotham Watch?
Gotham Watch Company designs, imports and sells a variety of watches direct to the consumer, from the factory, with no middlemen, therefore providing the best quality watches at the lowest possible cost.
What kind of warranty comes with the watch I purchase?
All Gotham watches include a lifetime warranty. If something goes wrong with your watch, simply shoot me an email (info@gothamwatch.com) and I will get back to you ASAP and instruct you on how to get your watch repaired or replaced. It’s quick, easy and hassle free.
What kind of packaging do the watches arrive in?
All of our watches arrive in gift packaging. No need to spend extra on gift wrap.
What about operating instructions?
Operating instructions are included in each package.
How long does the battery last in the analog quartz watches?
All watches that are battery operated include a fresh battery that should last 3-5 years.
How do I change the battery and what battery does the watch I purchased use?
We purposely do not provide instructions on how to change the battery or supply the battery style the watch uses. If the battery expires, the watch should be brought to a trained professional for service or returned to us. Please note the warranty is void if the watch is opened by the customer. A battery replacement should cost no more than $10.00 when you bring it to a jeweler. If you have a problem finding someone, just send it back to GWC with a check for $8.50 and we will take care of it. Also, if the battery expires within 2 years of purchase, no need to send money, I will replace it for free!
Where is my watch shipped from and when will I receive my watch?
Gotham Watch stores most of their inventory at Amazon’s warehouses around the country and utilizes their fulfillment service for fast, efficient shipping. Once an order is received, it is quickly processed and shipped. You will receive an email with the tracking information and it's progress.
I received the watch and am not happy with the style. How do I return it?
Easy, just shoot me an email at info@gothamwatch.com for easy return instructions..
I have questions about a product, or just want to speak to someone.
Again, just shoot me an email with any questions or concerns. I will get back to you sooner than you think. This is the quickest and easiest way to communicate, promise!
info@gothamwatch.com
